How to Cancel Order in Lazada In 2 Minutes

Everyone has that excited feeling that hinders people from sleep when adding our favorite item to the cart in Lazada.

However, there are some unexpected situations in life where cutting the budget is deemed necessary.

Taking back what you added to your cart seems heart-breaking for some, especially if you have waited for it for a long time. 

Hence, this article will help you dig into how to cancel order in Lazada!

Can I still cancel my order in Lazada?

Believe it or not, Lazada lets its customers cancel their orders with some restrictions.

Note that you can only cancel your order if the seller has not packed it yet or is still not delivered to the warehouse.

However, you may try your best to contact the seller about your problem as soon as possible if you want to push the cancellation.

There are no other ways to take back the cancellation inquiry. Instead, try to add the item to your cart and place an order again.

Steps to cancel order in Lazada

The steps on how to cancel order in Lazada are easy.

  1. Go to the “Account” page that you can see right below your phone.
  2. Click “View All Orders.”
  3. Look for the item that you wish to cancel.
  4. See if it has a “To pack” status” on the side.
  5. Tap “Cancel” below.
  6. Choose your reason for canceling the order.
  7. Enter your elaborated explanation about it.
  8. Click submit after doing the process.

Why can’t I cancel my order in Lazada?

Once you have submitted your cancellation request, Lazada will process it within 60 minutes.

However, if you did not get an update within an hour, the seller probably has shipped your item out.

There are no other ways to take them back once your order reached the warehouse.

Will I get my money back if I cancel an order on Lazada?

If the cancellation process is granted within 60 minutes, you will get your money back within 1-2 business days.

Note that the number of days for your refund request will also depend on the mode of payment you have chosen.

The vouchers for the items will also go back to the “Vouchers tab” of your account.

You will also receive an email regarding the updates for your order cancellation and refund queries.

How do I know if my order is Lazada approved?

There are many ways to know if your order is Lazada approved.

You will receive an email with the order details and the expected number of days before you get your order.

Aside from that, you can also check the status of your order by checking it on the Lazada mobile app.

Another indication, if your order is approved, is when you get notifications to track the item.


The steps on how to cancel order in Lazada are basic and not time-consuming.

However, you have to remember the company policies before getting confident that the product is canceled.

If you want to change an item or save your payment for some reason, contact the seller as much as possible so they will not send it to the warehouse immediately.

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