As the biggest ecommerce platform in the Philippines, Shopee has numerous partnerships with logistics companies in order to serve all their buyers and sellers.
We all have had different experiences with these couriers, and some of us may have preferences for certain couriers. Luckily, Shopee lets their buyers choose the courier they want by giving them the option to change the pre-assigned logistics provider of their orders.
In this article, you will find out how to change the shipping provider for your Shopee orders, as well as some reasons why a courier change may not be possible.
Table of Contents
Couriers Available on Shopee
This is a list of the couriers that are currently servicing shopee orders
- Shopee Xpress
- J&T Express
- GoGo Xpress
- Flash Express
- Ninja Van
- XDE Logistics
- 2GO (Overseas orders)
- Entrego (Overseas orders)
Aside from Shopee Xpress, these are all third-party logistics providers that have partnered with Shopee. They pick up and deliver orders across Metro Manila and the rest of the Philippines.
How to change courier in Shopee
If you have placed an order on Shopee and the seller has not yet arranged it for pick up, you can still change the courier to be used.
This is how you do it:
Step 1: On your smartphone, launch the Shopee app.
Step 2: Go to the “Me” tab from the homepage.
Step 3: Under My Purchases, go to “To Ship” to view the order.
Step 4: Tap on the specific order for which you wish to change the courier.
Step 5: Select “Change” across Shipping Information.
Step 6: Choose from the available shipping channels.
Step 7: Tap “Confirm.”
Step 8: Refresh the page and check the shipping formation to see if the courier change has taken effect.
Reasons why you can’t change the courier
There are some instances in which Shopee will not allow you to change the courier of your order. Some of the reasons include
1. Already arranged for pick up
If the seller has already booked your order for pick up, this will automatically generate a waybill and tracking number for the assigned courier. You won’t be able to change the courier anymore at this point.
2. Seller only has one courier activated
Some sellers choose to only activate one or two logistics providers. If this is the case, you have no choice but to go with the one they have activated for their shop.
3. Unserviceable area
Not all couriers serve the same areas. This is a more likely reason for buyers living in provincial or remote areas. Only a select few logistics providers reach those places in the country.
Frequently Asked Questions (FAQs)
How long do Shopee deliveries take?
The delivery lead time will depend on where your order is coming from and where you are located.
I can’t change the courier but it’s not because of the reasons above. What else could be the reason?
You may not have met the cutoff time to edit the order’s shipping information. Courier changes must be done within an hour of placing the order.
Even if couriers are now pre-assigned to orders, Shopee still gives buyers the option to choose their preferred courier.
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