How to Change ShopeePay PIN (3 Easy Ways)

Every ShopeePay user has their own PIN that needs to be entered whenever a transaction is made for security purposes.

If you have forgotten your ShopeePay PIN, you don’t have to worry about losing access to your ShopeePay wallet. You may also want to change your PIN to keep your account secure.

Follow the steps in this article to successfully reset your PIN.

How to change ShopeePay PIN

There are three different ways to change your PIN on ShopeePay. Take a look at the three methods and steps below.

ShopeePay Wallet Settings

The first method is to simply change your PIN in your account settings.

Step 1: Open Shopee on your smartphone.

Step 2: Go to your ShopeePay wallet settings.

Step 3: Select “PIN & Biometrics.”

Step 4: Tap on “Change ShopeePay PIN.”

Step 5: Enter your current ShopeePay PIN.

Step 6: Enter your new ShopeePay PIN.

Step 7: On the next page, you will be asked to verify and re-enter the new ShopeePay PIN.

Step 8: Your ShopeePay PIN change will have been set up successfully.

Forgot ShopeePay PIN

If you don’t remember your current PIN, you can still change it to a new one.

Step 1: Launch the Shopee app on your phone.

Step 2: Go to your ShopeePay wallet settings.

Step 3: Go to “PIN & Biometrics.”

Step 4: Select “Forgot ShopeePay PIN.”

Step 5: Shopee will send a One-Time Password to your registered mobile number.

Step 6: Enter the OTP once you have received it and tap on “Next.”

Step 7: Enter your new ShopeePay PIN.

Step 8: Type in your new ShopeePay PIN again.

Step 9: Your PIN should have been successfully changed now.

Reset PIN after account is disabled

You can reset your PIN and choose a new one if your account becomes disabled due to five attempts at logging in with an incorrect PIN.

Step 1: On the login page, select “Forgot PIN.”

Step 2: You will receive an OTP. Enter the OTP and select “Continue.”

Step 3: Enter your new ShopeePay PIN.

Step 4: Re-enter new ShopeePay PIN.

Step 5: Confirm your new PIN.

Frequently Asked Questions (FAQs)

How long does it take for the PIN change to take effect?

The PIN change should take effect immediately. Refresh your page and try to complete your transaction again with the new PIN.

What happens if I use the incorrect PIN 8 times or more?

Your Shopee account will be frozen. You can reactivate a frozen Shopee account by contacting their Customer Support team.

I tried changing my ShopeePay PIN in my settings but the system isn’t allowing me to. Why is that?

If you are unable to change your ShopeePay PIN, it may be because the system has detected fraudulent or suspicious activity on your account. Changing PIN will be temporarily disabled to secure your account.


Even if you haven’t forgotten your PIN, it’s still good practice to change it regularly to avoid scams and fraud. Also remember to never share your PIN with anybody.

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