Dragonpay is one of the alternative online payment solutions with online access and physical outlets.
You have likely already seen Dragonpay when transacting online, and you can complete your transaction using GCash.
If you want to know how to pay Dragonpay using GCash, check out all of the details in this article.
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Steps on Paying Dragonpay thru GCash
Follow these steps on how to process your Dragonpay payment via GCash:
Step 1: Open the GCash app on your smartphone and go to the Pay Bills section.
Step 2: Search for or tap Payment Solutions
Step 3: Scroll down or search for Dragonpay.
Step 4: Enter the amount to pay, reference number, contact number, and email (optional).
Step 5: Click Next and Confirm the transaction.
By paying through GCash for Dragonpay, you can also avail of GInsure.
What is Dragonpay?
Dragonpay is a secure payment gateway that works for banked and unbanked customers.
Its partners are PayPal, Xendit, Digital Commerce Association of the Philippines, and Fintech Philippines.
Moreover, it has over 50,000 payment partner channels and 2,000 plus partner merchants.
By choosing Dragonpay at checkout, you can pay via e-wallet, credit card, or over-the-counter.
Dragonpay is a pioneer of alternative payments in the Philippines, with more than 130 million transactions since 2010.
How do I get my Dragonpay Reference Number?
Before using GCash to pay for your Dragonpay transaction, you must first select Dragonpay as your payment option from online merchants.
From there, choose GCash as a payment option and follow the instructions to be sent to your email to get the link to the reference number.
However, you can still use GCash as your payment option for Dragonpay even if you selected a different payment option, as long as you have the Dragonpay payment reference number.
Do I need Dragonpay account number to pay using Dragonpay?
No, you don’t need to have a Dragonpay account or account number to be able to use Dragonpay as your secure online payment option.
You need to process your reference number to be able to pay using GCash or other payment partners.
How do you pay on Dragonpay using other payment methods?
If you still don’t have a GCash account, you can easily pay Dragonpay through Online Banking, Over-the-Counter, E-Wallets, Credit Cards, or even Installments.
You can pay using your bank account as long as it has an InstaPay transfer feature.
Over-the-counter options include the following bank branches, ATMs, and Payment Centers:
- BDO Network Bank
- EastWest Bank
- Landbank of the Philippines
- Robinsons Bank
- Security Bank
- Security Bank
- Bayad Center
- Cebuana Lhuillier
- CVM Pawnshop
- M Lhuillier
- Palawan Pawnshop
- PNB Remit
- Robinsons Department Stores
- RD Pawnshop
- SM Payment Counters
- Villarica Pawnshop
On the other hand, supported e-wallets include the following:
- Dragonpay Credits
- Cryptocurrencies such as BinancePay, Bitcoin, Ethereum, and Tether
Credit card partners are limited to Xendit, Globalpayments or BPI, and 2C2P or Metrobank.
Alternatively, you can avail of installments thru Billease, Cashalo, and Tendopay.
Where can I see the Dragonpay payment confirmation?
Once you have successfully posted a payment to Dragonpay, you will receive an email notification.
The good thing with GCash is that payment is virtually guaranteed all the time.
If there is a problem with payment, GCash will revert the payment to your account, and you will receive an SMS notification.
What happens if I don’t pay the exact amount for DragonPay?
Just in case you entered the wrong amount when paying for Dragonpay, you may not be able to receive a confirmation message.
To solve the problem, contact the Dragonpay Customer Support Team before making any additional payment.
What happens if the payment reference has already expired?
If you couldn’t pay the amount within the deadline, you should generate a new Dragonpay transaction to get a new reference number.
You can disregard the previous messages you received from Dragonpay and check the new one.
Can I withdraw money from Dragonpay to GCash?
No, you can’t withdraw or transfer money from Dragonpay to GCash as a regular Dragonpay customer.
However, you may be able to charge customers using GCash by DragonPay if you are a merchant so that the payment will be sent to your GCash account.
Is there a Dragonpay app?
Yes, you can download the Dragonpay Credits mobile app on the Google Play Store to see an overview of your transactions.
Moreover, you can transact faster at merchants and earn Robinsons Rewards points for payments using Dragonpay.
Can I request a refund for payments made via Dragonpay?
You can request a refund by filling out the online form at https://refunds.dragonpay.ph/index.php/refund_request.
However, Dragonpay strongly recommends contacting the Support team first for ease of processing.
You need a bank account to process refunds by default, but the Support team can process them via GCash.
Take note that the refund process will be within 7 to 14 days, excluding weekends and holidays, and you should do a refund within 30 days of payment.
Accepted reasons for a refund were when payments went through, but there was no validation or when the merchant asked for a direct refund.
Where can I contact Dragonpay?
If you have questions or concerns regarding your Dragonpay transaction, you can contact the Dragonpay Support Team using the live chat at https://www.dragonpay.ph/contact-us/.
For customers, you can call +63(2)8655-6820 via landline or 0915-246-5045 for Globe subscribers and 0961-325-6153 for Smart subscribers.
Their email address is email@example.com.
If you are an existing Merchant, you can send an email to firstname.lastname@example.org or message them on Viber.
Dragonpay is a secure payment solution integrated with many merchants when checking out.
Complete your Dragonpay transaction using GCash so you can easily receive notification of a successful transaction, and you won’t need to go out of your home.