How to Get a Foodpanda Refund?

How do I get a refund from Foodpanda?

Maybe you didn’t receive your order, or you received the wrong one, getting a refund isn’t as hard as you think.

We made it easy, so you only need to follow this guide.

Can you get a refund in Foodpanda?

Yes, Foodpanda does give refunds according to their Terms and Conditions. But it needs to fall within their policy.

By default, the refund money will be sent to your original payment method. For COD orders, Foodpanda will ask you for your bank account details for the refund.

When can you get a refund in Foodpanda?

It’s important to know when you can request for a refund. But there are also times when the refund will automatically happen. Whatever the case is, here are the situations when you can get a refund in Foodpanda:

  • When the vendor hasn’t accepted/made your order
  • When the vendor cancelled your order
  • When your order was delivered incomplete
  • When you didn’t receive your order
  • When you received unsatisfactory/damaged order/wrong order

These are the only reasons available and what we can think of for now that are acceptable for a refund.

We also had an experience where the food we ordered was not up to standards and Foodpanda provided a voucher.

But if you want to request a refund, you can do so.

How to get a refund in Foodpanda?

To ask for a refund, follow the steps below:

Step 1: Open Foodpanda and tap the menu icon on the upper left

Step 2: Select Help Center

Step 3: Tap Get help with my orders

Step 4: Select your order

Step 5: Tap don’t see your question here

Step 6: Start chat

With this, you can start chatting with a live agent. You need to provide all the details that they will ask. Ideally, you should also provide screenshots or images of your order.


How long is Foodpanda refund processing time?

The Foodpanda refund processing time will depend on your payment method. Here is the turnaround time for different payment methods:

Payment MethodTurnaround Time
Cash on Delivery2-7 working days
Credit Card3-5 working days
Debit Card30-45 working days
PayPal1-2 working days
GCash1-2 working days
PayMayaUp to 2 weeks
Foodpanda PayImmediately

Can I cancel my order in Foodpanda?

Yes, you can cancel your Foodpanda order if the vendor hasn’t accepted/made it yet. For instance, if you ordered food from Jollibee and it hasn’t been cooked/processed yet, it can be cancelled.

The best time to cancel an order is within five minutes of ordering. Sometimes Foodpanda will automatically cancel your order for various reasons.

This can include the vendor cancelling it, rider unable to locate you, or you don’t pick up your order within 20 minutes

Can I request for a refund if I didn’t like my food?

No. If you’re requesting for a refund based on the food not to your liking, you may not get a refund.

Refunds can only be achieved if you have a good enough reason to do so. Kindly see the reasons above for more info.

Final Thoughts

Foodpanda provides a convenient service of delivering food and other goods to us. But sometimes, we may ask for a refund depending on the circumstances.

With this guide, we hope you now know how to get a refund.

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