How to Change Mobile Number in BPI: Full Guide

Your mobile number serves as the main point of notification and verification for your banking transactions.

You can change this anytime, especially when it concerns account security.

If you want to know how to change your mobile number in BPI, check the article below.

Why do I need to update my BPI mobile number?

You should update the mobile number connected to your BPI account if your old sim got stolen or when you are changing your mobile number. This is to protect your money in your BPI account.

The mobile number registered to your BPI account serves as the guard for most of your financial transactions, so any change in your situation should prompt an update as well.

This is also useful when some of your accounts get compromised, prompting you to take more actions on security.

Notifications from BPI also get sent to your registered mobile number.

How to Change Mobile Number in BPI

These are the steps on how to change mobile number in BPI:

Via App/Website

Step 1: Open the BPI Online or BPI Mobile banking app and log in.

Step 2: Go to Account Maintenance.

Step 3: Under My Profile, click on the Edit button of Update Mobile Number.

Step 4: Enter your BPI Debit Mastercard number as well as your new mobile number.

Step 5: Click Next.

Step 6: Go to a BPI ATM, insert your card, and enter your pin.

Step 7: Tap on Activate Enrollments, then Continue.

Walk-in to BPI branch

Step 1: Go to the nearest BPI branch near you.

Step 2: Fill out the Customer Information sheet or bring an accomplished one.

Step 3: Write your new mobile number and indicate that it is an information update.

Step 4: Submit the form and a photocopy of your valid ID to the staff.


Check the following answers to more of your questions regarding BPI mobile number change:

BPI says update mobile number request failed

BPI may be undergoing routine system maintenance, especially during the evenings, so you should try again later or earlier the following day.

If you still cannot successfully request a mobile number update, call BPI or visit the nearest branch in your area.

Can I call BPI for mobile number concerns?

Yes, you can reach BPI if you have questions about updating your mobile number at 889-10000 if you are in NCR, 1-800-188-89100 (toll-free), and 63+2+889-10000 (mobile and international).

What if I do not have a Debit Mastercard?

If you need to update your mobile number and do not have a Debit Mastercard, you should go directly to the nearest BPI branch to process your request.

When does the mobile number change request expire?

Your mobile number update will expire after five banking days, so you should finish the activation via BPI ATM before that time lapses.


It is straightforward to update the mobile number connected to your BPI account.

Keep your registered mobile number up to date to keep your account safe and secure.

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