How to Order in Shopee: Step-by-Step Guide

If you want to know how to order in Shopee, you’ve come to the right place!

Whether you’re a beginner or someone who’s not well-versed with technology, we’re here to help!

In this guide, you’ll know all the steps on how to order in Shopee, as well as answers to your most burning questions.

If you’re ready, let’s start!

Table of Contents

How to Order in Shopee (Steps)

If you want to know how to order in Shopee, it’s easy to know these steps.

Even if you’re a beginner, you can easily order through Shopee by following these steps:

1. Open your Shopee app

2. Search for the product you want to buy

3. Add to cart the product

4. View your cart/edit it and tap Check Out

5. Select your address, enter Shopee vouchers, redeem coins, select payment method, and see the total. Then, tap “Place Order.”

That’s it! You’ve now placed an order in Shopee!

What is Shopee?

Shopee is one of the leading e-commerce platforms in the country. It offers a lot of products that users can buy online.

It’s from Singapore, and it’s available in various countries like the Philippines, Thailand, Taiwan, Malaysia, Vietnam, and Indonesia.

With this platform, you can buy and sell various items online.

Over the years, Shopee grew to be one of the e-commerce giants in the country alongside Lazada.

Today, it serves many Filipinos’ needs daily by providing a safe and convenient way to shop.

How does Shopee Work?

Shopee doesn’t make money directly by selling items to customers.

They’re just a marketplace like how Facebook Marketplace works.

Shopee is a place where buyers and sellers meet.

Here, sellers can:

Post any product/service
Get orders and ship the item
Track the orders
Search for other stores
Update the product listing

Buyers can then:

Buy any product/service
Search for products/stores
Track their orders
Follow stores
Leave reviews on products

Shopee earns money through transaction fees, marketplace commissions, ads, and many more.

Here, anyone can be a seller and a buyer if they create an account!

How do I know if my Shopee order is approved?

If you want to know if your Shopee order has been approved, you can do so by going to Shopee > Me > To Ship.

You should see your order in the “To Ship” section if the seller and ready to ship have confirmed your order.

But if it’s in the “To Pay” section, it means you need to pay first since you didn’t choose the Cash on Delivery payment option.

Your order has been shipped if it’s in the “To Receive” section.

How to cancel order in Shopee

If you want to cancel your order in Shopee, you can do it quickly.

Open your Shopee app
Tap “To Ship”
Select the order you want to cancel
Then, find the “Cancel Order” button below and select it
Select the reason for cancellation and tap confirm

Note that you can only cancel an order if the seller hasn’t packed and shipped your order. Otherwise, it can’t be canceled manually anymore.

If you want to cancel it after it has been shipped, you should reject delivery.

Read our complete guide here – How to Cancel Order in Shopee: Complete Steps

Can I reject Shopee delivery?

Technically, you can. However, this is only when your parcel has signs of tampering, damages, incomplete parcel, or you received the wrong parcel.

Shopee doesn’t encourage buyers to reject their parcels since this impacts the sellers negatively.

If you didn’t cancel the order on time, you need to take responsibility for it and pay.

However, you can still reject the Shopee delivery under extreme circumstances.

However, note that Shopee will BAN you from ordering for a certain amount of time if you deliberately reject your orders consecutively.

Please be a responsible shopper as the sellers’ livelihoods are at stake.

What if I accidentally pressed order received on Shopee?

Shopee has a button called “Order Received,” which you can click after receiving your order.

But if you accidentally pressed it before you received your parcel, then this wouldn’t be a problem if it’s COD but a bit of a hassle if it isn’t.

You see, when you press “Order Received”, it will confirm Shopee that it can release the payment to the seller now.

If you ordered through COD and accidentally pressed “Order Received”, then it’s okay since you haven’t received the item and you haven’t paid for it.

But if you’ve already paid for it when you ordered it, then you’ll need to contact the customer service of Shopee and explain the situation.

If you can explain the situation to them, they can refund you.

Here are the ways to contact Shopee customers service – Shopee Customer Service: How to Contact Shopee

How to track order in shopee

If you want to track your order in Shopee, you can do it inside the Shopee app.

Open your Shopee app
Go to the Me page
Select the order that you want to track. It can be on the “To Pay, “To Ship”, or “To Receive” section
Click on your order, and you’ll see the tracking details such as its current location, estimated delivery time, and delivery partner

If you can’t see any tracking information or if you want another way to do so, you can use these third-party sites:

Note: To track your Shopee order through these external websites, you need to copy your tracking number and paste it into these websites.

For the complete guide, read this – How to Track Shopee Order: Beginner’s Guide

Final Thoughts

With this ultimate guide, you should now know how to order in Shopee!

Go ahead and test your newfound knowledge and order your first parcel!

Share this guide with your friends and family who’d like to order online.

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Jerico

Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. He’s also the founder of Pesohacks.com.