How to Send Money from PayMaya to Smart Padala

Smart Padala has existed since 2004 in the Philippines as a remittance service of Smart Communications.

There is an advantage in sending money through Smart Padala if you have a PayMaya account.

If you want to know how to send money from PayMaya to Smart Padala, check out all of the details in this article.

Steps to send money from PayMaya to Smart Padala

Follow these instructions on how to send money from PayMaya to Smart Padala:

Step 1: Open the Maya app on your smartphone.

Step 2: Click the Send Money button.

Step 3: Input the 16-digit account number of the Smart Padala agent.

Step 4: Enter the amount to be sent, then tap the Continue button.

Step 5: Double-check the details, then click the Send button.

The recipient must present a valid ID, mobile phone, and reference number to claim the local remittance.

The fees will be shouldered by the sender, equivalent to 1.5% of the amount sent.

What is PayMaya?

Now rebranded as Maya, PayMaya is a digital payments and financial services company established in 2007.

PLDT and Smart Communications control PayMaya Philippines, Inc. through Voyager Innovations.

It offers various solutions for customers and businesses through Maya Bank, Maya Business, and Maya Wallet.

Its other product is Maya Center, formerly known as Smart Padala.

What is Smart Padala?

Now rebranded as Maya Center, Smart Padala has more than 63,000 partners nationwide, which means you can easily send money to anyone.

Maya Centers can do Smart Padala service, cash in and out for PayMaya, bill payment, and load purchase.

You can even receive international remittances from Western Union at some locations.


How much is the transfer fee from PayMaya to Smart Padala?

The transfer fee for sending money from PayMaya to Smart Padala is about P15 for every P1000.

Take note that this differs from direct Smart Padala to Smart Padala remittances which cost P15 for every P500.

Do I need an ID to claim Smart Padala remittance?

As long as your transaction does not exceed P5000 per month, you don’t need to present an ID when claiming your remittance.

How do I register as a recipient of Smart Padala?

It is easy to register as a Smart Padala customer by presenting one valid ID or two secondary IDs.

You only need to do it once, and you’re good to go for future Smart Padala transactions.

You should do the registration if your monthly remittance exceeds P5000.

What are the valid primary IDs accepted at Maya Center?

The primary IDs that are accepted at Smart Padala Centers include the following:

  • Alien or Immigrant Certification of Registration
  • Driver’s License
  • Government and GOCC ID
  • Integrated Bar of the Philippines ID
  • NBI Clearance
  • Pag-IBIG Fund or HDMF ID
  • Passport
  • PhilHealth ID
  • PhilSys ID / PhilID
  • Postal ID (2015 or newer)
  • PRC ID
  • Social Security System Card
  • Unified Multi-Purpose ID (UMID)

What are the valid secondary IDs accepted at Smart Padala?

The valid secondary IDs that are accepted at Maya Centers include the following:

  • Barangay Certification
  • Company ID
  • Department of Social Welfare and Development (DSWD) Certification
  • GSIS e-Card
  • NCWDP Certification
  • Overseas Workers Welfare Administration (OWWA) ID
  • Police Clearance
  • Senior Citizen Card
  • TIN ID
  • Seaman’s Book
  • Voter’s ID

How can I check the nearest Maya Center?

To know the nearest Maya or Smart Padala Center, you need to visit the locator.

Is there a fee for claiming Smart Padala remittance?

No, you don’t need to pay anything when claiming your Smart Padala because the sender has already paid the fee.

Contact Maya Customer Service for assistance if any amount is deducted from your remittance.

Until when can I claim Maya Center remittance?

The recipient only has 60 days to claim the remittance at the specified Maya Center before the sender is notified.

Once the remittance has expired, the sender needs to claim the money, but the fees will not be refunded.

What if I accidentally deleted my Claim Reference Number?

If you accidentally delete the SMS containing the reference number, you can ask for it through the Maya hotline if the remittance can be claimed anywhere.

Otherwise, you need to inform customer service to process your concern.

What are the details I need to prepare for complaints regarding remittance?

If you received less than the expected remittance amount of Smart Padala, you should take note of the following to be reported to customer service:

  • Your name and mobile number
  • Store Name and 16-digit Maya Center number
  • Deducted amount or different rate
  • Amount of Smart Padala
  • Claim Reference Number
  • Date of sending and claiming

Can I ask someone to claim Smart Padala on my behalf?

No, you can’t ask someone else to claim the Smart Padala that should be remitted to you.

The details provided by the sender must match the details provided by the recipient when claiming remittance.

Can I correct the name of the recipient?

If there are some errors with the spelling of the recipient’s name, you need to contact the Maya hotlines.

Corrections can be due to interchanged letters, missing letters, spacing, interchanged vowels, spelling variation, abbreviation, double letters, additional letters, special characters, similar sounding letters, silent letters, wrong position of suffix, and interchanged positions of first and last names.

Can I change the name of the recipient?

Yes, you can change the recipient’s name, but you need to have a letter of request, which you can download.

You also need a picture of your valid ID used for registration, then send the documents to

A name change can be the correction of first or last name, addition or removal of suffixes, and minor spelling changes that result in a different person.

The request will be processed in 2 business days.

Where can I contact Maya Center for concerns?

If you have questions or concerns regarding your account or the Maya service, you can call Maya Customer Service at (+632) 8-845-7777.

PLDT customers can call for free via 1-800-10-845-7777, while Smart, Sun, or TNT subscribers can call 15177.


Smart Padala is available in many corners of the Philippines, where recipients can easily receive remittances.

When sending money, it’s better to have a PayMaya account to enjoy lower fees and more convenience.

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