How to Recover PayMaya Account

Have you lost access to your PayMaya account? There’s no need to worry since your account is not lost forever and you can still regain access.

Account recovery will have different processes depending on the specific problem you are facing. In this article, you will find out the different ways you can get back in your account based on your situation.

How to recover your PayMaya account

There are a couple of possible reasons why you do not have access to your PayMaya account. Here are some of the common issues people encounter and what you should do in each situation.

1. Forgotten Password

If you forgot your password, you can follow these steps:

Step 1: Open your PayMaya app.

Step 2: Tap on “Forgot Password” on the login page.

Step 3: Input your mobile number. PayMaya will send a link to reset your password to your registered email address.

Step 4: Go to your email and click on the reset password link from PayMaya.

Step 5: Follow the instructions on the next page to change your password.

Step 6: Wait for confirmation that your password has been changed and try logging in again.

2. Blocked Account

PayMaya may block your account due to multiple unsuccessful logins or suspicious activity.

Step 1: Contact PayMaya’s customer support team to inquire about the status of your blocked account.

Step 2: Request the PayMaya team to lift your account’s blocked status.

Step 3: Wait for them to reset your account. Lifting of blocked accounts takes at least one day.

3. Lost Phone and/or SIM Card

If you have lost your phone and the SIM card associated with your PayMaya account, there are a few things you can do.

Keep the same phone number (prepaid).

Step 1: Call your mobile service provider (Globe, Smart, TNT, etc.) or go to one of their branches to report your lost SIM card.

Step 2: Request for a new SIM under your old phone number.

Step 3: Insert the new SIM card into your phone.

Step 4: Open the PayMaya app and log in to your account.

Step 5: Enter the One-Time Pin (OTP) sent to your mobile number.

Step 6: Change your password to ensure nobody else can access your account.

Change the mobile number registered to your PayMaya account.

Step 1: Buy a new SIM and activate your new phone number.

Step 2: Contact PayMaya’s customer support to request to change your PayMaya mobile number.

Step 3: Submit the required document to prove that you are the owner of the account.

Step 4: Launch the PayMaya app on your smartphone and log in to your account using the new mobile number and your password.

Step 5: Input the One-Time Pin (OTP) sent to your mobile number.

Step 6: Change your PayMaya password to secure your account.

Frequently Asked Questions (FAQs)

How do I contact PayMaya’s customer service?

You can contact them through one of these channels:

(+632) 8845-77-88 (Domestic Toll Free: 1800-1084-57788)

or dial *788 using your Smart mobile phone

How long will it take to recover my PayMaya account?

The timeline varies. You should expect to wait at least one day for the issue to be resolved.


When you lose access to your account, simply follow the procedures above and ask for help from the PayMaya support team.

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