How To Recover Shopee Account: Steps to Take

Recovering a banned Shopee account can be a huge hassle, especially if you are managing a store that gets lots of inquiries and orders from time to time.

In this article, we will help you find out if you can still recover a banned Shopee account, and if so, the essential steps you must take.

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Can I Recover My Banned Shopee Account?

It depends on the situation. 

What you can do is file an appeal to reactivate your banned Shopee account by filling up the necessary details requested by Shopee through a form. 

Why Can’t I Log Into My Shopee Account?

You might not be able to log in to your Shopee account due to the following reasons:

1. System Limitations

Shopee aims to make the shopping experience safe for all their users, and this means that there are some system limitations that are put in place. 

2. Permanent Suspension

Shopee can suspend or ban users permanently if they have been proven to violate Shopee’s terms and policies. 

Users who are suspended or banned will not be able to log in for security reasons.

Why Is My Shopee Account Suspended?

Users may be suspended for the following reasons:

High Non-Fulfillment Rate (for sellers)

NFR or Non-Fulfillment rate is the percentage of the total orders that were canceled or returned in the past 7 days. 

Orders that are canceled by sellers, buyers, or the Shopee system itself because the seller asked them to do so will be taken into consideration when computing the NFR.

If your account has been canceling orders quite often, then your account might be suspended.

High Late Shipment Rate

If you ship orders late too often, your account might be suspended. Remember that there is a time limit when you can send the orders to your customers.

Voucher Abuse

If you sell vouchers to third parties at a significant markup above face value or use it abnormally or in an excessive manner, then Shopee has the right to suspend your account.


Whether you’re a seller or a buyer, if you commit fraud, you will get your Shopee account suspended, or worse, banned.

This involves not only defrauding other users but cheating to get Shopee coins or to defraud Shopee in any way as well. 

How To Recover Shopee Account (Steps)

To recover your Shopee account, you will be required to:

  • Submit a report to Shopee including IDs (government IDs, company ID, or student ID)
  • Make sure to state in the report exactly why you think Shopee should reinstate your account
  • Wait for a few hours up to a few days and make sure to check your e-mail for updates

Can I Have 2 Shopee Accounts?

Yes, you can.

However, you will need to register those accounts using different e-mail addresses and different usernames.


Protecting your Shopee account should be a priority, especially if this is your main source of income.

Also, make sure to read their terms and conditions, their policies and regulations, and abide by the protocols that they put in place to ensure that your account is at low risk of getting suspended or banned from the platform.

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