Lalamove is one of the most reliable and affordable delivery couriers in the Philippines.
However, there are circumstances where users and drivers may have some disputes.
So if you recently have an issue with a Lalamove driver, it is only necessary to make a report.
But how do you make a report?
If you’re wondering, keep reading to learn how to report Lalamove driver.
Lalamove Chat Support Philippines
There are two ways on how to report Lalamove driver via chat support.
It includes live chat support in the app and their official FB page.
To get chat support, follow the steps below.
In-App Live Chat support
- To contact Lalamove Philippines live chat support, download the Lalamove app on your mobile phone.
- Log in to your account, or sign up if you don’t have one.
- On the home screen, click the upper left arrow and select your account name
- Below the general options, look for the chat icon below indicating “Chat with our Customer Service here”
- Then on the CS Chat, enter your report regarding the Lalamove driver.
FB Page Chat Support
Another way on how to report Lalamove driver is to contact Lalamove via FB page chat support.
- To do this, log in to your FB account, then enter Lalamove on the search button.
- Look for the Lalamove page with a blue checkmark beside its name.
- Then, click the “Message” icon to get chat support.
Lalamove hotline Number Philippines
If you made a report via in-app live chat or at Lalamove FB page, but no progress.
You may opt to make a report by calling Lalamove Philippines hotline number at (02) 8888-5252.
The hotline service is available from Monday to Friday from 6 am to 10 pm.
While on weekends and holidays, you can call their hotline from 9 am to 6 pm.
Lalamove Email address
Lastly, you can make a report by sending an email to Lalamove.
Since live chat support mostly has auto-generated answers, it is better to report via email.
To report a driver, you may send an email to Lalamove at firstname.lastname@example.org
Can a Lalamove driver cancel?
Booking with Lalamove is convenient, especially if you have limited time to do errands.
However, according to the “Terms and Conditions” of Lalamove, drivers can refuse an order.
Under Annex A 3.9, the participating driver is allowed to refuse any delivery of the following:
- Dangerous substances
- Radioactive Material
- Materials the law forbids
- Materials that can cause harm to the driver
- Materials that can cause damage to the delivery vehicle
Thus, a Lalamove driver can cancel a delivery order if the user wants to ship the stated items.
How do I monitor Lalamove delivery?
The good thing with Lalamove is that they offer a real-time GPS.
This feature allows users to track their orders in real-time, ensuring that orders have been completed.
But how do you track your goods?
Well, there are two ways to track your order via in-app or ordertracker.
To track your Lalamove delivery in-app, click the order you want to locate.
From there, you will see the real-time GPS to locate your order.
To track a delivery or let your customer track their order, visit this link https://www.ordertracker.com/couriers/lalamove.
If you want to track multiple deliveries, go to this link https://www.ordertracker.com/
On your screen, enter the order tracking number under the “Lalamove Tracking”
Then, click “Track a Parcel” to locate your delivery.
Lalamove Main Office/Address
If you have already sent an email but there is still no progress, you can always go to the physical offices of Lalamove.
You may visit the main office of the Lalamove Manila at 3F, 114 Herco Center, Benavidez Street, Legaspi Village, Makati City, 1229 Metro Manila.
If you’re in Cebu, you may visit the Lalamove Cebu at Unit 3-104, Ground floor, OIC3 – Oakridge Business Park, Mandaue City, Cebu.
More so, the Pampanga office at Gruppo Del Diamante Magalang Ave., Angeles, Pampanga, may also welcome you with your concerns.
Lalamove will immediately assist in the resolution of Customer and Driver issues.
Most of the time, your physical appearance may be the most effective way to express your dissatisfaction with the Lalamove driver.
After knowing these, are you now willing to stand up for your legal protections?
Rating a Lalamove Driver
Have you ever tried to rate an order one out of 5 stars?
Even the tiniest product that we can purchase online comes with a rating.
Every time your order is completed, both users and drivers can rate each other.
You can rate the Lalamove driver from 1 to 5 stars at the end of each order.
Unless there was an issue with the delivery, most consumers give drivers a five-star rating.
Users should consider that Lalamove routinely examines customer input to ensure that the Lalamove platform maintains its high quality.
No one should not be worried about rating the Lalamove driver because it is part of the assessment of whether the driver is performing well or not.
The drivers will never see our ratings as users and customers so we can be honest at rating.
By rating the driver, you may also include feedback or suggestions so that Lalamove will know your experience.
Whereas if the experience was stressful or caused you anxiety, rating it will prompt Lalamove to conduct its next proper course of action.
What happens when the Lalamove Driver is reported?
In other countries where Lalamove operates, the rules are stricter for its drivers.
But in the Philippines, the Terms and Conditions are limited, and Lalamove is not even a party if there is a problem with the rider.
Depending on the category, any submitted report is being evaluated by a respective team in Lalamove.
But in case a rider fails to maintain a particular rating as required by Lalamove, they will be required to undergo a quality improvement course.
What are the issues about the delivery rider that can be reported?
Here are some things that can be the subject of a report regarding a delivery driver:
- Physical Force or Injury, Coercion, and Threats
- Asking personal questions
- Making unsolicited comments, whether positive or negative
- Threatening and rude behavior
- Contacting you using SMS, social media, or personally outside of the delivery
- Sharing your personal information with others, such as on social media
The core of the guidelines includes Respect, Safety, Rule of Law, and Feedback.
You can read more information under Community Guidelines.
Using Lalamove, just like other apps, allows you to leave a rating or feedback.
Utilize the Lalamove rating system so that your feedback or opinion can help improve service delivery.