How to report Lazada seller

How to Report Lazada Seller: Easy Steps to Follow

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With the emergence of e-commerce comes not only convenience and a hassle-free shopping experience, but those who want to take advantage of people who are not too “tech-savvy”.

Criminals have developed elaborate scams to trick people and get their hard-earned money in exchange for defective items or by sending in something that is of inferior quality.

In today’s article, we will be sharing with you how you can report sellers or buyers on Lazada, especially if you have fallen victim to an elaborate scam.

How to report a Lazada seller?

Here are the step by step procedures you can follow if you want to report a Lazada seller:

  1. Go to the store of the seller you want to report and click on the ellipsis (…) button found beside the search bar. 
  2. Click on the “feedback” button.
  3. Click on “report products and potential scams”.
  4. State the reason why you are reporting the seller. Be as specific as possible. 
  5. Click submit.
  6. Wait for Lazada’s response as they take reports such as this seriously. They will sanction the seller if they found any violations to their terms and conditions after conducting a thorough investigation. 

How do I report a buyer on Lazada?

If you want to rapport a buyer on Lazada, simply follow these step by step procedures:

  1. Sellers can report unfair and biased buyer reviews on the “Seller Center”.
  2. If there are offensive chat messages involved, they can be reported and escalated to “Partner Support”.
  3. If in case the buyer has a high record of “failed delivery attempts and returns”, the COD option can be removed from their checkout page. You can request this through Lazada’s “Customer Care”.
  4. If a buyer has a high cancellation rate, they can be blacklisted from Lazada. You can report this through Lazada’s “Customer Care”.

How to report a scammer in Lazada?

If you want to report a scammer in Lazada, simply follow the steps mentioned above in reporting either a seller or a buyer. 

How to report Lazada Delivery?

If you want to report a delivery that has been made to you (e.g. broken item, defective item, wrong item, the item is of inferior quality, etc.), you can:

  1. Talk to CLEO (Lazada’s 24/7 virtual customer care officer), or contact their customer care specialists who are also available 24/7 (except during holidays).
  2. Call Lazada from 8 AM to 8 PM daily (except during holidays) at (02) 7795 8900.

Final Note

Scammers can come in many forms, and the best way to avoid them is to always remain vigilant and to always be informed.

Check out a seller’s rating first before purchasing an item, check out the product reviews, and if this raises any doubt or suspicion, then we advise not to risk it and just look for other sellers who can cater to your needs.

The same goes for sellers.

In order to not fall victim to a scammer who is pretending to be a “legitimate” buyer, make sure to check out that buyer’s rating first to gain insight if they have a high cancellation or return rating. 

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Jerico
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