How to report scammer in GCash

How to Report Scammer in GCash? Easy Steps to Follow

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Have you been scammed in GCash?

Don’t worry, there might still be a way to save your money. But if not, you can atleast report the incident.

Follow along to learn how to do these things.

Steps on how to report a scammer in GCash

To report a scammer in GCash, you may utilize the Customer Protect program of GCash.

The program promises that GCash customers will not be held liable for unauthorized transactions made from their accounts and that it will be resolved within five (5) business days.

Transactions covered by this program are unauthorized online transactions, unauthorized POS transactions, and ATM Skimming.

The following are covered by the Customer Protect program of GCash:

  1. Fully Verified users whose total amount of compensation shall not exceed to PHP 100,000.00
  2. Basic users whose total compensation shall not exceed PHP 2,000.00

Do note however that the program does not cover the following circumstances:

Swindling cases wherein the transaction was initiated by the user; channel fraud wherein the point of compromise is not through the app; users who didn’t comply with the identity verification process of the app; and when GCash found that the incident happened due to gross negligence or fraud.

Here’s how you can report a scammer in GCash using Customer Protect:

  1. Submit a ticket to GCash or call their Customer Service at 2882. A GCash Support agent will guide in filling out a dispute.
  2. The unauthorized transaction(s) you will report should be within fifteen (15) days from the date of occurrence. GCash has the right to refuse a claim for compensation if it’s beyond the 15-day period.
  3. Submit the required documents during the duration of your communication with the GCash Dispute Team such as but not limited to official dispute form, copy of your valid ID with signature specimen, and other forms of proof of identity that may be asked by the Dispute Team.

Tips on how to avoid being scammed on GCash

There are things you can apply in your day to day transaction in GCash to prevent being scammed:

  • Refrain from sharing your MPIN as this puts your account at risk. In the event that you have more than one (1) account, you should have different MPIN for each and add another layer of protection through a One Time Password (OTP) which will be sent to your contact no. every time you will try to access your GCash account.
  • Always stay cautious of your surroundings as there’s likely a chance that you’ll use your GCash app in public spaces, hence be careful when you’re about to key in your MPIN or any sensitive information in your account.
  • Be wary with who you are transacting with as no GCash representative will ask for your MPIN nor anyone should ask for your MPIN in order to successfully proceed with a transaction through the app.

Final Thoughts

Knowing how to report a scammer in GCash should help you in ensuring that you’ll be able to immediately respond to a scam incident.

Aside from GCash, you may also report this incident to law enforcement agencies such as the National Bureau of Investigation (NBI) Cybercrime Division (ccd@nbi.gov.ph) and Philippine National Police (PNP) Anti-Cybercrime Group (ACG) (acg@pnp.gov.ph).

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Jerico
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