Shopee is the most popular shopping app in the Philippines that offers deals that can save users money.
Because of this, some users forgot about fair use or decided to use the shopping platform for scamming buyers.
If you want to know what to do when Shopee banned you as a user, read all of the details in this article.
Table of Contents
How to recover banned Shopee account
Follow these instructions if you want to recover your banned Shopee account:
Step 1: Try to contact Shopee Customer Service first and prepare all the requirements needed for the account reactivation request.
Step 2: Open your smartphone or computer browser and go to the Shopee Account Reactivation Request page.
Step 3: Type your Shopee Username, Email address, and Current phone number registered with Shopee.
Step 4: Upload a picture of your ID, passport, or driver’s license, then input the ID number.
Step 5: Upload a selfie with your ID with a visible name, ID photo, and ID number.
Step 6: Using the Click to Upload button, attach a screenshot of the error message when trying to login to your account.
Step 7: Indicate any additional remarks that might be necessary to your request.
Step 8: Click the Declaration box to certify accurate entries and consent to data processing.
Step 9: Click the Submit button.
Depending on your account activity, additional requirements may be requested, so you should prepare the following.
If you are a buyer, you may need to have:
- Valid identification card
- Proofs of purchase
- Payment receipts such as for SPayLater bill
If you are a seller, you may need to prepare the following:
- Valid identification card
- Business permit
- Proof of shipping or delivery
- Invoice or receipts from your product supplier
- Description of business model
Can you get banned in Shopee?
Yes, you can get “banned” in Shopee, which means you won’t be able to access your account or the Shopee platform.
If you got banned in Shopee, it means that your account has been terminated following the suspension of your account.
It is also possible that there will be partial limitations on your account instead of you being banned.
Reason for being banned in Shopee
The general reason for being banned in Shopee is that you violated the Shopee PH Terms of Service.
Of course, you can use common sense to avoid being banned, but you should also review the Shopee terms of service.
The top reasons for being banned in Shopee can be creating fake orders, abuse of vouchers and discounts, scamming other users, and duplicating the exact listing of other sellers.
If you violated the Shopee Terms of Service, your product listing might be deleted, and cases can be filed against you.
In case you aren’t banned, there might be limitations on your account that can prevent you from placing orders or creating product listings.
It is also possible that your ShopeePay balance may be held if your account is tagged by the system for fraud or suspicious activities.
Tips to avoid getting banned in Shopee
You may follow these tips to ensure that your Shopee account won’t be banned:
- Avoid using discount or free shipping vouchers too much or for commercial purposes.
- Contact customer service immediately or within 30 days once a limitation has been placed on your Shopee account.
- Avoid too many or unreasonable cancellations on your Shopee orders.
- As a seller, list only legitimate items and don’t copy the listings of other sellers.
- For sellers, ship orders on time and avoid high cancellation rate on orders.
- Read the Shopee Terms of Service if you have lots of orders either as a Buyer or a Seller.
Shopee is a great platform for online shopping and getting the best deals and discounts especially during sales promotions.
Make sure to follow the Shopee rules to avoid getting banned and share this article with your friends!
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