How to Track Shopee Express: Step-by-Step Guide

We buy a lot of the stuff we need online nowadays, such as household items, personal items, and even gifts.

It can be nerve-wracking to wait for a package, especially if it’s already been a couple of days.

If you want to know how to track Shopee EXpress, check out the rest of the article.

Why do I need to track my Shopee Xpress package?

There are many reasons why we buy an item on the Shopee app.

It could be that we noticed a discounted price, we found the item cute, we are buying it for someone else, it is a necessity, or we need that item, but it is not available in physical stores near us.

More importantly, we need to track our Shopee packages, even if they will be handled by other couriers, to manage our expectations.

A good reason is to ensure that we receive it by the estimated delivery date within the Shopee Guarantee period.

In case of a delay, we need to extend the Shopee Guarantee to make sure we can still check the item for problems to file a return or refund properly.

Why is Shopee Xpress so slow in the Philippines?

Turtle delivery

Usually, there is a trade-off between the speed of delivery and the cost of the delivery fee.

For most people, delivery on any day would be fine, especially if there is free shipping.

But if we are to talk about paid deliveries, then it only makes sense that the package should be delivered in the shortest time possible.

Some people are lucky with their Shopee Xpress deliveries when the seller immediately processes the orders, even if they availed of a free shipping voucher.

One example is if you order during midnight opening sales, the product could be delivered the next day, which is practically after a day or, technically, under 48 hours.

However, prepare to wait if your package ends up at SOC 3.

A Shopee customer service representative confirmed that packages could stay at the well-known sorting center for 2-3 days even if it’s not sale season.

In general, Shopee manages logistics from the source to the destination, unlike Lazada, which enlists third-party courier services for Express deliveries.

It means that deliveries are done in batches from the sorting center to the different cities or municipalities in the Philippines.

More likely, a single package is joined by other packages that the rider around a smaller location will deliver.

Also, Shopee is very popular, so expect delivery delays during sale promotion periods as the total number of packages reaches millions.

There is no automated sorting center in the Philippines like Amazon that can ensure same-day or next-day deliveries if you are a Prime member.

How to contact Shopee Xpress?

The contact information listed on Shopee PH’s website is a telephone number, (02) 8-880-5200 if you have inquiries.

You can also track your package at their website by entering the tracking number, although it’s not practical since you can readily view the delivery progress through the Shopee app.

How many deliveries attempts for Shopee Xpress?

Any package delivery is considered a last-mile transaction, which should be accomplished within two days.

If the delivery failed for the first time, the second attempt would be on the next day.

After that, the package will automatically be tagged as Return to Seller and sent back.

How to track Shopee EXpress order

If you already know the tracking number of your Shopee package, you can go directly to their website to check its most current delivery status or location.

Of course, you can also check it using the Shopee app by following these steps:

Step 1: Open the Shopee app on your smartphone.

Step 2: Click the Me tab on the lower right corner of the page.

Step 3: Under My Purchases, go to the To Receive section.

Step 4: Click on the delivery status of the item itself.

How to track Shopee ExPress

Step 5: Tap VIEW beside the Shipping Information.

You can now see on the uppermost part of the description the status of your package or its last recorded location.

How to apply as a Shopee Xpress rider

Being a Shopee Xpress rider could be lucrative due to the popularity of the Shopee platform.

You can follow these steps on how to be a Shopee Xpress rider:

Step 1: Go to this website on your browser.

Step 2: Fill out all of the required details.

Step 3: Take note of the requirements.

Step 4: Click the Submit button.

You now need to wait to be contacted by an agency partner of Shopee for your interview schedule.

How long does Shopee Xpress delivery take?

There is no fixed number of days for the delivery lead time because it may change depending on your location and distance from the seller.

The actual range of delivery lead time is three to ten days, plus another three days if you choose Economy Option.

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How to report in Shopee Xpress

While Shopee or a partner courier has a system to train delivery riders, there might be instances where they could be stressed.

If you have a problem with a delivery rider, it is better to raise it directly to Customer Support from the Shopee app.

This is also to avoid delaying the delivery of packages for other customers and causing heated arguments.

Reporting a delivery rider works for both customers and sellers.

You may call the 02 8 880 5200 hotlines from 7:00 am to 7:00 pm Mondays to Fridays, and 9:00 am to 6:00 on the weekend,

The in-app chat on the Shopee app is available 24/7, where you can easily send all the details.

For more details as a seller, you can visit this site.

How to Track Shopee EXpress – Conclusion

Knowing the actual delivery status of your Shopee package helps assure you that you can receive it on or before the estimated delivery date.

Track your package now using the Shopee app so you can also decide whether to extend Shopee Guarantee.

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