How to Unlock GCash Account in Under 3 Minutes

How to Unlock GCash Account?

The GCash application ensures tight security to protect your stored money. It is the reason why the management asks for a password to secure your account.

However, some users got their accounts locked for entering the wrong Mobile Personal Identification Number (MPIN) and Money Transfer Control Number (MTCN) 3 times in a row.

If you are currently experiencing this, here are the steps on how to unlock GCash Account!

Steps to Unlock GCash Account

Step 1: Open the GCash application and click the “Forgot MPIN?” at the right bottom of your screen.

Step 2: Click “Send code” to further process the resetting of your pin.

Step 3: Wait for the 6-digit code that you will receive in your registered GCash mobile number.

Step 4: Enter the authentication code and tap “submit” when done.

Step 5: Verify your account by answering personal information questions. Be careful because you only have three (3) attempts available to answer it correctly.

Step 6: You may also tap “change method” if you want to verify it in another way.

Step 7: Enter your new chosen MPIN.

Note: Your MPIN should be different from the previous ones. Always remember that you should never share it with anyone.

Tips to Avoid Getting Your Gcash Account Locked

The process of how to unlock GCash account is easy. It will be more complicated if you cannot provide accurate information during the verification process.

The following information are the things you should put in mind to avoid getting your GCash account locked!

Tip #1: Always remember your MPIN.

People who often get their accounts locked are those who are entering the wrong MPIN. Make sure to remember the numbers you have chosen as your password.

Moreover, do not use an MPIN that people can easily guess such as 1,2,3 or your birthday.

Tip #2: Never share your MPIN.

No one has the right to ask for your MPIN, even the GCash representatives. MPIN will serve as your password in using the application.

Hence, you should protect and secure it like the passwords of your social media accounts or ATM banks.

Tip #3: Observe your surroundings.

Look at your left and right whenever you are typing your MPIN. It can help you to secure your account from people who may get interested in your wallet balance.

Tip #4. Don’t trust people immediately.

Many scammers exist nowadays who are taking advantage of the restrictions brought by the pandemic.

Most of the transactions are done through the internet so, you should be critical of who you will trust.

It is advisable for people who love ordering foods, clothes, appliances, and gadgets online.

Contact GCash if All Else Fails

Try to contact the GCash Help Center immediately if nothing from the steps above worked to recover your GCash account.

You may submit a ticket at to address all of your concerns.

Aside from that, you may also reach them out through messenger. Type GCash Care on the search box and start messaging them about your problem.

Here’s a detailed guide on how to reach them – GCash Help Center: 5 Ways to Reach Them


The GCash application benefits most of us with a smooth transaction nowadays.

Be responsible and careful enough in securing your GCash account to prevent it from getting locked.

You can try the steps above on how to unlock GCash account if it ever happened to you! It is also best to contact GCash center if the conditions get worst.

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