How to contact Lazada customer service

How to Contact Lazada Customer Service: 3 Ways

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At least one or two members in a household has a Lazada account as one can shop almost everything at the comfort of their home.

Almost a decade since it has been founded, Lazada Group (Lazada) is now the leading e-commerce platform in Southeast Asia.

A regional flagship of the Alibaba Group, Lazada is currently present in Indonesia, Malaysia, Singapore, Thailand, Vietnam, and the Philippines, serving 300 million customers.

This popular e-commerce platform offers wide array of products – from electronic devices and accessories, television and home appliances, to health and beauty, babies and toys, groceries and pets’ supplies, as well as home and living, women’s and men’s fashion and accessories, sports and lifestyle, and even automotive and motorcycle products.

Of course, it is inevitable to experience a seller(s) and/or technical problems in using any e-commerce application due to the amount of transaction the app is performing on a daily basis.

Hence, here are ways and steps to contact Lazada customer service in the event that you have experienced any concern(s) and/or trouble(s) in using the platform:

Chat with us (Chat support of Lazada)

The chat support of Lazada is open 24/7 except for holidays.

  1. Click “Contact Us” at the bottom part of the platform and you will be prompted with questions from the Help Center that can help you with your concern.
  2. At the bottom part, a “Contact Us” category shows three (3) ways in reaching out to Lazada (i.e. chat support, customer hotline, and its online buyer community).
  3. Choose “Chat with Us.”
  4. Upon clicking “Chat with Us,” a chat at the lower right of your screen will appear and you will be asked to choose the nature of your concern or inquiry.
  5. If the topics do not cover your concern, you may choose the closest one then click the button that indicates that the answer is not helpful.
  6. A prompt will appear indicating that a Customer Care Specialist will get in touch with you to cater to your inquiry or concern.
  7. Once a Customer Care Specialist is available, the app will the allow you to type in your inquiry(ies) and/or concern(s) and the Customer Care Specialist will ask for further details until your concern is resolved.

Customer Hotline

Another way to get in touch with Lazada is through their customer care hotline open every day from 08:00 AM to 08:00 PM except for holidays.

Just key in (02) 7795 8909 / Toll free – 1 800 8 795 8909 (for Globe and Touch Mobile subscribers)

Lazada Peers PH

This Facebook online community enables its customers to find and give advice, suggestions, and support to other clients of Lazada. Here are the guidelines in joining the online community:

  • You may share your experience as a buyer, but this will have to go through the approval of the Group Admin before it will be posted.
  • You may also ask questions about your experience as a buyer and fellow members may tend to these inquiries.
  • By becoming a helpful member, Lazada may promote you as its Brand Ambassador that gives you the opportunity to receive rewards from the e-commerce platform.
  • Due note, however, that the platform is not designed to cater to your order follow-ups such as deliveries, and channel to request for case investigations or report complaints.

How to Contact Lazada – Final Thoughts

Before you decide on contacting Lazada in any of the approach mentioned above, it’s also ideal to first check the Help Center of Lazada as it can also provide you with comprehensive answers and guides in using the app.

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