“It was delicious” or “The delivery was so slow!”
We can learn a lot about a store just by reading the reviews. Foodpanda allows customers who ordered to leave a review and rating.
But how can you do this? Also, can you edit it? How can you see all your reviews? We answer all that and more in this guide.
How to Rate in Foodpanda (Steps)
It’s easy to leave a review on your order in Foodpanda to help others. You can follow the steps below:
Step 1: Open your Foodpanda app
Step 2: On the home page, scroll down and tap “How was your order?”
Step 3: Choose your rating from 1 to 5 with 5 being the highest
Step 4: Select what stood out the most and type your comment if you have any
Step 5: Tap Submit
What is the Rating System in Foodpanda?
The Foodpanda rating system is designed to help customers make an informed decision when ordering food online.
It consists primarily of the star and the review sections. Customers can leave a rating after an order from 1-5, with 5 being the highest.
They can also leave a review about their order not exceeding 200 characters. Aside from those, customers will also be asked what they liked the most from their order by choosing any of these:
- Portion Size
- Value for money
- Special requests
- Menu information
- Order was complete
Other users won’t be able to see what you selected in the section “What did you like”. This is meant as feedback for the restaurant/shop management.
Lastly, there will be an average rating below each restaurant/shop in Foodpanda, with 5 stars being the highest. It will also show the approximate number of people who rated the store.
Why You Should Leave Reviews in Foodpanda
The review system has been around for a long time. They are present in many apps, websites, and especially in Foodpanda.
So, you might be wondering why you should bother to leave a review when ordering in Foodpanda.
Here are the benefits of doing so:
- It helps other users decide whether they should buy or not
- It lets other people know of certain things beforehand when ordering, such as common delays
- It helps the store establish itself in Foodpanda
- It encourages users to provide feedback
- They can help the shop improve
As we can see, unbiased reviews benefit customers and the stores. Plus, it doesn’t even take five minutes to leave a review since we’ve provided the steps above.
Lastly, leaving a review can be a great way for customers and stores to interact, and Foodpanda makes it easy.
How to See the Reviews of Any Store in Foodpanda
Foodpanda makes it easy to see reviews of any store in the app. Though they don’t show your reviews, you can easily access the reviews of the store through these steps:
Step 1: Open Foodpanda and search for the store
Step 2: Tap on the store and select “More info”
Step 3: There, you should see the average rating, address, opening times, reviews, and the About section
The most recent comments sort the reviews. You’ll see the date, first name, rating, and the comment, if there are any.
You can scroll down to see all the reviews but can’t reply.
Can you edit your review in Foodpanda?
Foodpanda doesn’t have a function that lets you edit your review. In the first place, there isn’t a tab where you can see all the reviews that you’ve made.
You can only check your review by going to the store and searching for it, among other reviews.
So, make sure you make up your mind before leaving a positive, negative, or neutral review.
Can you delete your review in Foodpanda?
At this point, Foodpanda doesn’t allow users to delete their reviews in the app. We can’t find any way to delete your review other than contacting the customer support team.
How to rate Foodpanda rider
Currently, Foodpanda doesn’t have a direct way for customers to rate a Foodpanda rider. The rating system was designed primarily for stores and restaurants.
But you can let Foodpanda know of any feedback you have about their riders by contacting their support team.
You can also add a tip to your rider before checking out your order. Or you can give a tip personally to the rider when your order is delivered.
Leaving ratings and reviews is our responsibility as a customer. We make it easy for other users to decide and to provide feedback to the store.
Plus, we learned that it doesn’t even take a lot of time to do so if you follow the steps above!
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