How to Contact Customer Service

The adversity brought by the COVID-19 pandemic led for people to eventually embrace the advantages of utilizing digitalization in the finance industry.

Among the most adapted development in the finance sector is the birth of mobile wallets such as the is a mobile application wallet that gives its clients with immediate access to financial services such as but not limited to remittances, bill payments, and mobile airtime.

Regulated by the Bangko Sentral ng Pilipinas (BSP), is the first ever company to hold both virtual currency and electronic money issuer licenses in the Philippines.

How to Contact customer service

In the event that you’ll encounter difficulty in using the mobile app, the customer service may be reached through their official email –

A customer service hotline number may also be contacted, (02) 631 6234 or (02) 692 2829, to immediately address the concern(s) of its customers.

Another way of reaching out to the customer service is through the app itself.

You can do this by logging in the app and clicking the Help button found at the bottom right of the page.

After which, click Contact Us and select the issue you’d like to report followed by the content of your concern.

The is located at 12th Floor Centerpoint Building, Julia Vargas corner Garner St., Ortigas Center, Pasig City.

The office of the company is open from Mondays to Fridays, from 10:00 AM to 06:00 PM. For more information about, you may visit their website.

Services of

As a mobile wallet, allows its users to obtain financial services even without a bank account or credit card.

Among the perks or services offered by are as follows:

  • Pay bills – Instead of waiting for a long line, you can use your wallet to pay for your monthly bills – from electricity, water, telecommunications bills, to cable, government services (e.g. NBI Clearance and Pag-IBIG contribution) and credit card bills.
  • Purchase load – You can also use your funds in in subscribing to the promos provided by Globe (i.e. GOSAKTO, GOSURF50, GOUNLI25, etc.), Touch Mobile ™ (i.e. TXT10, EASYSURF, etc.), Smart (GIGAGAMES, FAMLOAD, etc.), and Sun Cellular (Sun Xpressload, Text Unlimited, Sun Xpressload Nonstop, etc.).
  • Send or receive money – You can use the app in sending and receiving money from friends and loved ones. All you have to do is key in a person’s email address, Facebook name, or bank account details.

You can also use the app in sending Payment Request to any person even if that person doesn’t have a account.

  • Purchase Game Credit – For gamers, the mobile app wallet can also be used in buying any of the following game credits: Gift Cards, Cherry Credits, Garena Shells, Razer pin, Steam Wallet Credits, EX Cash, Game Club, and Level Up.
  • Purchase Digital Currency – As a virtual currency provider in the country, allows a user to convert its funds to Bitcoin, Bitcoin Cash, or Ethereum. The company is licensed by the BSP to perform Virtual Currency Exchange license. Customer Service – Conclusion

If you’re reading this, then it means that this article should have helped you contact! Feel free to write any questions you might have below.

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6 thoughts on “How to Contact Customer Service”

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