GCash Bank Transfer Delay: What to do?

Is there a delay on your GCash bank transfer?  Or perhaps you didn’t receive the money at all?

Don’t worry, we can help you with this. Follow our helpful guide below.

How long does it take for GCash to bank transfer?

Bank transfer in GCash is done in real-time. This means that you should receive your cash in/out money instantly.

Cashing out money from GCash to a bank/digital app is real-time along with sending money to another GCash user.

What to do if the GCash bank transfer is delayed?

GCash bank transfers are done in real-time so if you experience a delay, there might be an issue. Delays are common in bank transfers, so you don’t need to worry too much.

First, allow five minutes to check whether the transfer has really gone through. After that time, you might receive a notification that the bank transfer didn’t push through, and you should get back your money within 1-2 banking days.

You can also submit a ticket to raise this issue:

Step 1: Open your GCash app and go to Profile

Step 2: Tap Help

Step 3: Select Submit a Ticket

Step 4: Enter your email address, full name, mobile number, concern category, the issue and add attachments if needed and submit.

Step 5: Wait for a reply on your ticket in your email or on the GCash app

When you submit a ticket with your issue of bank transfer delay, relay all the necessary details. GCash can keep track of all transactions so your money will probably be returned.

Common reasons for delayed bank transfer

There can be many reasons as to why your bank transfer is delayed or didn’t push through.

Here are the common ones:

  • Maintenance on the partner bank
  • GCash maintenance
  • Incorrect details: account name, account number etc.

Tips to prevent GCash bank transfer delay

We don’t want to experience any bank transfer delays especially since it involves our money. In our years of using GCash for bank transfers, we never encountered an issue where we didn’t receive the money.

Here’s our best tips to avoid bank transfer delays or cancellations:

  • Make sure your internet connection is strong
  • Ensure that all the details are correct before proceeding
  • Make sure that you’re still within the GCash monthly limit
  • Keep your GCash app updated
  • Don’t close the app while it’s transferring

What is bank transfer in GCash?

Bank transfer is a service in GCash which allows a user to transfer funds from his GCash account to any bank.

GCash has partnered with a lot of popular banks and e-wallets in the Philippines. Users can send money from GCash to banks like BPI, BDO, Unionbank and so on.

Bank transfers have a P15 fee per transaction. They’re also counted in the GCash monthly limit.

How to do a GCash bank transfer

To do a GCash bank transfer, follow the steps below:

Step 1: Open your GCash app and go to Transfer

Step 2: Choose the bank or select view all

Step 3: Search the bank or scroll down

Step 4: Enter the amount, account name, account number and email

Step 5: Confirm the details and send


Does GCash bank transfer provide receipts?

Yes, the digital receipt of the bank transfer will pop up after a successful process. You can also access the receipt by going to the Transactions tab in GCash.  

Why is GCash bank transfer not available?

Sometimes, GCash will perform a maintenance service on their bank transfer service. Other times, some banks aren’t available for bank transfers.

You can usually wait for a few hours and try again. Also, make sure to update the app.

Will your details be seen when you do a GCash bank transfer?

No. The recipient won’t see your GCash name or number when you do a bank transfer.


GCash bank transfers is a convenient service used by millions today. Sometimes, users may encounter a delay but it’s common.

What’s important is that you now know what to do in case something like that happens.

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